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Last Updated: 12/31/2024
Introduction
We understand the importance of protecting your personal information. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
Personal Information
- Name
- Date of birth
- Contact information (email, phone, address)
- Emergency contact details
- Medical history related to pregnancy and birth
- Insurance information (if applicable)
- Due date
- Care provider information
- Birth preferences and plans
Additional Information
- Service preferences
- Communication history
- Payment information
- Feedback and testimonials
- Photos and videos (with consent)
- Session notes and progress records
How We Use Your Information
Primary Uses
- Providing maternity support services
- Communicating about your care
- Coordinating with your care team (with permission)
- Processing payments
- Sending appointment reminders
- Providing educational resources
- Emergency communications
Business Operations
- Improving our services
- Training and quality assurance
- Legal compliance
- Business administration
- Marketing (with consent)
Information Sharing and Disclosure
We May Share Information With
- Backup doulas/coaches (essential information only)
- Healthcare providers (with written consent)
- Legal authorities (if required by law)
- Payment processors (payment information only)
We Never Share
- Your complete medical history
- Personal contact information without consent
- Birth stories without permission
- Photos or videos without explicit consent
- Financial information beyond processing payments
Data Protection
Security Measures
- Password-protected devices and accounts
- Encrypted data storage
- Secure messaging systems
- Limited access to personal information
- Regular security updates
- Physical records in locked storage
Data Retention
- Active client records: Duration of service plus 3 years
- Financial records: 7 years
- Marketing consent: Until withdrawn
- Photos/videos: As specified in media release
- Digital communications: 3 years
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Withdraw marketing consent
- Request data deletion (where legally permitted)
- Receive copies of your records
- File a complaint about data handling
Special Protections
Medical Information
- Protected under HIPAA guidelines
- Separate consent for sharing with providers
- Strict access controls
- Secure storage and transmission
Photos and Videos
- Separate media release required
- Specific usage permissions
- Right to revoke consent
- Clear deletion procedures
Children’s Privacy
We do not knowingly collect information from children under 13. Parent/guardian consent required for minors between 13-18.
Changes to Privacy Notice
We reserve the right to update this Privacy Notice. We will notify active clients of significant changes via email.
Digital Services Privacy
Website and Apps
- Cookie usage
- Analytics collection
- Third-party integrations
- Online payment processing
- Digital product access
Social Media
- Separate platform privacy policies apply
- Public interaction guidelines
- Content sharing permissions
- Testimonial usage
Contact Information
For privacy-related inquiries:
- Email: hello@rainbowbabybirthkeeper.com
- Response time: Within 48 hours
Legal Compliance
This privacy notice complies with:
- HIPAA regulations
- State privacy laws
- Federal trade requirements
- Digital privacy standards
Marketing Communications
Opt-in Consent
- Separate consent for marketing
- Clear purpose specification
- Easy opt-out process
- Preference management
Content Usage
- Testimonial permissions
- Review sharing guidelines
- Photo/video usage terms
- Social media sharing rules
Emergency Procedures
Special protocols for handling personal information during:
Security breaches
Medical emergencies
Natural disasters
Technical failures